Returns & Refunds Policy

Last updated: 2 August 2026

This policy applies to consumer orders placed with DeLiving through deliving.co.uk. Nothing in it limits statutory rights for goods that are faulty, not as described or otherwise do not conform to the contract.

1. Cancelling because you changed your mind

For most goods bought online, you may tell us that you wish to cancel within 14 days after the day you receive the goods. If an order contains goods delivered on different days, the period normally runs from the day after the last item is received. You then normally have a further 14 days to return the goods.

To cancel, clearly tell us by emailing info@deliving.co.uk. Include your order number, name, delivery postcode and the item concerned.

2. Exceptions to change-of-mind cancellation

The statutory cancellation right may not apply to goods made to your specification or clearly personalised, sealed goods not suitable for return for health-protection or hygiene reasons once unsealed, or other categories excluded by law. This does not remove rights where goods are faulty or not as described.

3. Return authorisation and address

Contact us before returning anything. Products are dispatched from several suppliers and warehouses, so the correct return destination can differ. We will provide return instructions or arrange an authorised collection where applicable.

Do not send products to our Barking correspondence address unless we expressly instruct you to do so in writing. An unauthorised return can be delayed, refused by the receiving location or returned to you.

4. Looking after goods and packaging

You may inspect goods as you reasonably would in a shop. You are responsible for taking reasonable care of them while they are in your possession and for packaging them securely for return. Original packaging is not an absolute condition of the statutory cancellation right, but it is often the safest way to protect furniture and fragile products.

We may make a lawful deduction for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, or by avoidable return damage.

5. Cost of change-of-mind returns

Unless we agree otherwise or the law requires us to pay, you are responsible for the direct cost of returning goods when you cancel because you changed your mind. Large, heavy or fragile furniture may require an authorised specialist collection. We will explain the available method and the direct collection cost before arranging it.

Do not refuse a delivery as a substitute for following the return process, because reasonable direct carrier, storage, redelivery or return costs may arise.

6. Faulty, damaged, incorrect or not-as-described goods

Contact us promptly if goods arrive faulty, damaged, incomplete, incorrect or not as described. Include your order number, a description and clear photographs of the product, packaging and labels where reasonably possible. Keep the packaging until we confirm the next step.

Depending on the circumstances and your legal rights, the remedy may include repair, replacement, price reduction, return or refund. Where goods are returned because they are faulty, damaged, incorrect or not as described, DeLiving will bear reasonable return or collection costs.

Reporting visible transit damage within three working days helps us investigate with the carrier, but this request does not reduce statutory rights.

7. Refund timing and method

For a valid change-of-mind cancellation, we will refund amounts due without undue delay and no later than 14 days after we receive the returned goods or, where applicable, after you provide evidence that you sent them back. We may withhold the refund until one of those events occurs.

Refunds are normally made to the original payment method. Payment providers may take additional time to show the credit in your account.

Where required by law, we refund the price and the cost of the least expensive standard delivery method offered for the order. We do not have to refund the additional cost of an upgraded or premium delivery service chosen by you.

8. Cancelling before dispatch

Contact us immediately. Where reasonably possible, we will stop processing and issue the appropriate refund. An order-cancellation request cannot always stop goods that have already entered supplier or courier processing, but your applicable cancellation and return rights remain available.

9. Exchanges

Exchanges depend on stock and supplier availability and are not guaranteed. We may instead process a return and ask you to place a new order.

10. Failed or missed delivery

If a delivery fails because of an inaccurate address, undisclosed access restriction, missed agreed appointment or unreasonable refusal, reasonable direct redelivery, storage or return costs may be deducted or charged where permitted by law. This does not apply where failure is caused by us or the carrier.

11. How to contact us

Deividas Bugavicius trading as DeLiving
Email: info@deliving.co.uk
Phone: +44 7984 200359
Business and correspondence address: Unit 13 Roding House, 2 Cambridge Road, Barking, IG11 8NL, United Kingdom

The address above is not an automatic returns address.