Privacy Policy

This Privacy Policy explains how DELIVING collects, uses, stores and shares personal information when you visit deliving.co.uk, place an order, contact us, create an account or use our website.

By using our website or placing an order, you acknowledge that you have read this Privacy Policy.

Important: We only collect and use personal information where we have a lawful reason to do so, such as processing your order, arranging delivery, providing customer support, complying with legal obligations, improving our website or sending marketing where permitted.

1. Who we are

This website is operated by DELIVING. For the purpose of UK data protection laws, we are the data controller of the personal information we collect and use.

DELIVING
Website: deliving.co.uk
Email: info@deliving.co.uk
Phone: +44 7984 200359
Trading from: Unit 13 Roding House, 2 Cambridge Road, Barking, IG11 8NL, United Kingdom

2. Information we collect

Depending on how you interact with us, we may collect the following types of personal information:

Contact information: name, email address, phone number, billing address and delivery address.
Order information: products ordered, order number, order value, delivery method, returns, cancellations and customer service history.
Payment information: payment status, transaction details and payment confirmation. Full card details are processed by our payment providers and are not stored by us directly.
Account information: login details, saved addresses, account preferences and order history where customer accounts are used.
Communication information: messages, emails, support requests, complaints, return requests and photos you send to us.
Website and device information: IP address, browser type, device type, pages viewed, products viewed, cart activity, cookie data and website usage information.
Marketing information: email subscription status, marketing preferences and interaction with marketing messages where applicable.

3. How we collect information

We may collect personal information:

directly from you when you place an order, create an account, contact us or subscribe to marketing;
automatically when you use our website, through cookies and similar technologies;
from Shopify and other service providers that help us operate our store;
from payment providers, delivery partners, suppliers and customer service tools where needed to process your order.

4. How we use your information and our lawful basis

We use your personal information for the purposes below:

Purpose	Information used	Lawful basis
Process and fulfil your order	Name, address, contact details, order details, payment status	Performance of a contract
Arrange delivery, shipping, returns and refunds	Name, delivery address, phone number, email address, order details, return information	Performance of a contract
Provide customer support	Contact details, order history, messages, photos, complaint or return details	Performance of a contract and legitimate interests
Prevent fraud and protect our website	Account information, order information, payment status, IP address, device and usage data	Legitimate interests and legal obligations
Meet accounting, tax and legal obligations	Order details, invoices, payment records, contact details	Legal obligation
Improve our website, products and services	Website usage data, product views, cart activity, device information, customer feedback	Legitimate interests
Send marketing emails where permitted	Name, email address, marketing preferences, purchase or browsing activity where applicable	Consent or legitimate interests, depending on the type of marketing

5. Marketing communications

If you sign up to our email list or otherwise agree to receive marketing, we may send you emails about products, offers, updates and promotions.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at info@deliving.co.uk.

Even if you unsubscribe from marketing, we may still send you non-marketing messages about your orders, delivery, returns, refunds, account security or important service updates.

6. Cookies and similar technologies

Our website may use cookies and similar technologies to operate the store, remember your preferences, support checkout, analyse website performance and support marketing or advertising features.

Some cookies are necessary for the website and checkout to work correctly. Other cookies may be used for analytics, personalisation or marketing where permitted.

You can control cookies through your browser settings. Some parts of the website may not work properly if you disable necessary cookies.

7. Who we share information with

We may share personal information with trusted third parties where necessary to operate our store and provide our services. This may include:

Shopify: ecommerce platform, checkout, hosting and store operation.
Payment providers: to process payments and prevent fraud.
Delivery partners, couriers and suppliers: to arrange delivery, returns, replacements and order fulfilment.
Email and communication providers: to send order updates, customer service messages and marketing where permitted.
Analytics and advertising providers: to understand website performance and improve marketing where enabled.
Professional advisers: such as accountants, legal advisers or insurers where needed.
Authorities or regulators: where required by law or to protect our legal rights.

We only share information where necessary and where there is a lawful reason to do so.

8. Shopify

Our store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell products to you.

When you use our website or place an order, Shopify may collect and process personal information to provide and improve the checkout, ecommerce platform, fraud prevention, analytics and related services.

You can learn more about Shopify’s privacy practices here: Shopify Consumer Privacy Policy.

9. International transfers

Some of our service providers, including Shopify and other technology providers, may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we rely on appropriate safeguards where required, such as adequacy regulations, standard contractual clauses, the UK International Data Transfer Agreement or other recognised transfer mechanisms.

10. How long we keep your information

We keep personal information only for as long as necessary for the purposes described in this policy, including to provide services, process orders, comply with legal obligations, resolve disputes and enforce our agreements.

Typical retention periods may include:

Order and transaction records: usually kept for up to 6 years for tax, accounting and legal purposes.
Customer service messages: kept for as long as needed to handle your request and for a reasonable period afterwards in case of follow-up or dispute.
Marketing records: kept until you unsubscribe or ask us to remove your details, unless we need to keep a suppression record to respect your opt-out.
Website analytics data: kept according to the settings of the relevant analytics provider.
Account information: kept while your account is active or as needed for legal, security or customer service reasons.

11. Your rights

Depending on your location and applicable law, you may have rights in relation to your personal information, including the right to:

access the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your personal information in certain circumstances;
ask us to restrict how we use your personal information;
object to certain types of processing;
request a copy of your personal information in a portable format;
withdraw consent where we rely on consent, such as certain marketing communications.

To exercise your rights, contact us at info@deliving.co.uk.

We may need to verify your identity before responding to your request.

12. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, system or method of transmission is completely secure. Please do not send sensitive information to us through insecure channels.

13. Children

Our website is not intended for children. We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate steps to delete it where required.

14. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office (ICO), the UK data protection regulator.

ICO website: https://ico.org.uk/make-a-complaint/

15. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of third-party websites.

Please read the privacy policy of any third-party website you visit.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements or data practices.

The latest version will always be available on this page. The “Last updated” date below shows when this policy was last changed.

17. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

DELIVING
Email: info@deliving.co.uk
Phone: +44 7984 200359
Trading from: Unit 13 Roding House, 2 Cambridge Road, Barking, IG11 8NL, United Kingdom