Privacy Policy

Last updated: 2 August 2026

This policy explains how Deividas Bugavicius trading as DeLiving (“DeLiving”, “we”, “us” or “our”) collects and uses personal information when you visit deliving.co.uk, place an order, create an account, contact us or otherwise use our services.

1. Who is responsible for your information

For UK data protection law, the data controller is Deividas Bugavicius trading as DeLiving.

Email: info@deliving.co.uk
Phone: +44 7984 200359
Address: Unit 13 Roding House, 2 Cambridge Road, Barking, IG11 8NL, United Kingdom

2. Information we collect

Depending on how you use our website and services, we may collect:

  • identity and contact details, including your name, email, phone number, billing address and delivery address;
  • order and transaction details, including products, prices, payment status, delivery, returns, refunds and customer-service history;
  • account details and preferences, where you create a customer account;
  • communications, reviews, photographs and other information you send to us;
  • technical and usage data, including IP address, device, browser, cookie identifiers, pages viewed and cart activity;
  • marketing preferences and engagement with our communications.

Payment card details are processed by payment providers. We do not normally receive or store your full payment-card number.

3. Where information comes from

We collect information directly from you, automatically through cookies and similar technologies, and from service providers involved in operating the store, processing payments, preventing fraud, fulfilling orders, delivering products and handling returns.

4. Why we use information and our lawful bases

  • Contract: to respond before purchase, take payment, process and fulfil orders, arrange delivery, provide customer support and manage cancellations, returns and refunds.
  • Legal obligation: to keep accounting and transaction records, comply with tax, consumer, product-safety and other legal duties, and respond to lawful requests.
  • Legitimate interests: to operate and secure our business, prevent fraud, maintain records, improve our website and services, manage disputes and understand business performance, provided those interests are not overridden by your rights.
  • Consent: where required for optional cookies or marketing. You may withdraw consent at any time.

Information needed to process an order is a contractual requirement. Without necessary contact, payment and delivery information, we may be unable to accept or fulfil your order.

5. Marketing and cookies

We may send marketing only where permitted. You can unsubscribe using the link in a marketing message or by emailing us. Service messages about an order, account, delivery, return or security are not marketing.

We use necessary cookies to operate the website and checkout. With your choice or where otherwise permitted, we may also use analytics, personalisation or advertising cookies. You can manage available cookie choices through our cookie controls and your browser settings.

You have an absolute right to object to the use of your personal information for direct marketing.

6. Who we share information with

We share only what is reasonably necessary with categories of recipients such as:

  • Shopify, which hosts and operates our ecommerce platform and checkout;
  • payment, fraud-prevention and identity-verification providers;
  • our product suppliers, fulfilment partners, warehouses, couriers and specialist delivery partners;
  • hosting, IT, communications, email, customer-support, analytics and advertising providers;
  • accountants, insurers, legal advisers and other professional advisers;
  • public authorities, regulators, courts or law-enforcement bodies where legally required or necessary to protect legal rights.

Our suppliers and delivery partners may contact you directly where necessary to fulfil or arrange delivery of your order.

7. Shopify and other providers

Our store is powered by Shopify. Shopify processes information to provide ecommerce, checkout, security, fraud-prevention and related services. You can read Shopify’s consumer privacy information at Shopify Consumer Privacy Policy.

Some service providers may use automated systems for fraud and security screening. DeLiving does not intend to make decisions producing legal or similarly significant effects solely by automated means without appropriate safeguards.

8. International transfers

Some providers may process information outside the United Kingdom. Where UK law requires safeguards, transfers are made using an applicable adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved standard contractual clauses, or another lawful safeguard. Contact us for further information about safeguards relevant to your information.

9. How long we keep information

We keep information only as long as necessary for the purpose collected, including to fulfil orders, provide support, comply with tax and accounting duties, prevent fraud and resolve disputes. Order, invoice and transaction records are normally retained for up to six years, or longer where law or an active dispute requires it. Marketing information is kept until you unsubscribe or it is no longer needed, while a minimal suppression record may be retained so we respect your choice.

10. Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your information; object to processing; receive certain information in a portable format; and withdraw consent. Rights are not absolute and may depend on the lawful basis and legal exemptions.

To exercise a right, email info@deliving.co.uk. We may ask for information to verify your identity. You may also complain to the UK Information Commissioner’s Office at ico.org.uk.

11. Security

We use reasonable organisational and technical measures to protect personal information. No online service or transmission method is completely secure, so do not send sensitive information through an insecure channel.

12. Children

Our services are intended for adults. We do not knowingly collect personal information from children for the purpose of selling furniture to them.

13. Third-party links

Our website may link to third-party websites. Their privacy practices are governed by their own notices, and we are not responsible for their content or security.

14. Changes to this policy

We may update this policy to reflect changes to our services, providers or legal obligations. The current version and update date will be published on this page.

15. Contact

Deividas Bugavicius trading as DeLiving
Email: info@deliving.co.uk
Phone: +44 7984 200359
Address: Unit 13 Roding House, 2 Cambridge Road, Barking, IG11 8NL, United Kingdom