Frequently Asked Questions

How do I place an order?

Select a product, add it to your basket, enter your delivery address and complete checkout using an available payment method. Review the product details and delivery option before paying.

Will I receive confirmation?

Yes. You should receive an order acknowledgement by email. Check your spam folder and contact us if it does not arrive.

Can I change or cancel an order?

Contact us immediately. We will try to stop processing before dispatch. If the item has already entered supplier or courier processing, the authorised cancellation and return procedure may be required. See our Returns, Cancellations & Refunds Policy.

How long does delivery take?

Our standard delivery estimate is 4–10 business days. This is an estimate rather than a guaranteed appointment date. The product page, checkout and order communications provide the most relevant delivery information for your order.

Is delivery free?

Many eligible products include Free Standard Delivery. Where a destination-specific delivery charge applies, it is shown clearly at checkout before payment. Exact availability and charges depend on the product and delivery address.

Where do you deliver?

Many products can be delivered to eligible addresses in England, Wales and Scotland. Northern Ireland delivery is available only for selected products. Exact availability is confirmed at checkout. We do not normally deliver to the Channel Islands.

Will furniture be carried into my room?

Not unless room-of-choice service is expressly stated. Standard delivery may be to the first safe and accessible point, such as the kerbside, driveway, entrance or building entrance.

Can I return an item because I changed my mind?

For most online goods, you can notify us within 14 days after receipt and then normally have another 14 days to return the goods. Legal exceptions apply. Contact us before returning anything because the correct warehouse or collection process varies by product.

Who pays the return cost?

For change-of-mind returns, you are normally responsible for the direct return or authorised collection cost. DeLiving bears reasonable return costs where goods are faulty, damaged, incorrect or not as described.

What if an item arrives damaged or incorrect?

Contact us promptly with your order number and clear photographs of the product, packaging and labels. Keep the packaging until we confirm the next step.