Order Help

For help with an order, email info@deliving.co.uk or call +44 7984 200359. Include your order number, full name and delivery postcode.

Order status

We will check the latest supplier, warehouse or courier status. Products in one order may arrive separately when they are dispatched from different locations.

Changing or cancelling an order

Contact us as soon as possible. We will try to stop processing before dispatch. If the product has entered supplier or courier processing, it may need to follow the authorised return procedure. See our Returns, Cancellations & Refunds Policy.

Delivery help

Delivery availability and charges depend on the product, supplier, weight or size, service and destination. The checkout confirms the available option. Read our Shipping & Delivery Policy for details.

Damaged, faulty, missing or incorrect items

Contact us promptly and provide:

  • your order number and delivery postcode;
  • a clear description of the issue;
  • photographs of the product, packaging and delivery labels;
  • details of any missing components.

Keep the product and packaging until we confirm the next step. Do not return anything without written instructions.

Returns

Products may need to go to a specific supplier warehouse or authorised courier. Our Barking business address is not an automatic returns address.